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 Absolutely! We can port any eligible line number from an eligible carrier. Please note that some carriers have their own port-out policies, and we will do our best to facilitate the process so you can keep your phone number.

  There is a one-time, per-line enrollment fee of $30. No activation fees for any future device upgrades or changes.

 You need your current carrier billing name, address, and pin number. Currently, ATT, Verizon, and Xfinity require a porting pin.

Verizon/Xfinity: Dial #PORT to request a Number Transfer PIN

Att: Call *PORT. Follow the prompts to get your Number Transfer PIN sent to you via text. You'll need your wireless passcode to complete your request.

You can check your device network status here.  The existing carrier must unlock devices before they work on T-Mobile’s network. Please communicate with your service provider to determine their unlock device policies.

 Your current plan and equipment must be paid in full and unlocked. Once completed, fill out a request here, and we will begin the process.

All employees and members are eligible for the program, but you may need the authorized account holder to approve the transfer prior to us being able to move the number(s) in question to the employee benefits account.

Step 1: You will need to reach out to T-Mobile Customer Care at 800-937-8997 to have your number(s) released.

Step 2: We will send you a billing registration email and pay the enrollment fee(s).

Step 3: Once paid, you’ll get a DocuSign from support@apexwireless.biz account to sign T-Mobile transfer paperwork.

Step 4: Apex will send your request to the carrier for processing, and once your number is moved, billing will begin.

Each employee may have one voice line, one data line (tablet), and one wearable line (watch).

 Moving a voice line between accounts may delete voicemails. Please visit here for steps on how to backup and restore important information.

 You will receive your invoice directly from support@apexwireless.biz once Apex Wireless populates your invoice. You can pay your enrollment fees and monthly invoices, set up auto-pay, or submit a ticket at https://apexwireless.billcenter.net/.

There will be a monthly administrative service fee of $5 per line per month, plus any applicable taxes. Admin Fee Taxes will be based on your billing address, carrier taxes, and zip code.

If you leave on good terms, do not have a history of collections, and continue on-time payments, you may keep your special pricing.

Alternatively, if terminated or have had more than three disconnects, the following terms would apply: 

• In the event my employment is terminated, I understand I have the right to transfer my Mobile number(s) to a personally liable account with T-Mobile at no additional charge. I understand that if I do not comply within 30 days of the termination date, my mobile phone number(s) may be subject to cancellation at that time.

Unlocked Devices If you are participating in a rate plan which offers a discounted device, said device will not be “unlocked” or “owned” by you until a subsidy has been fulfilled on that line. To bring your device to another carrier within a 24-month period, you may need to pay the difference in discounts previously received in order to unlock the device early.